Eaton Peabody Growth Basics for Business: Manage Conflict in the Virtual Environment
Humans are naturally hardwired to respond with our fight-or-flight instincts when engaged in conflict. However, in many instances, conflict and challenging conversations offer us an opportunity to develop new skills.
In this program, participants will cultivate the courage and develop the skills necessary to work through difficult situations efficiently and effectively.
Objectives:
• Explore best practices for having difficult conversations, especially in the virtual environment
• Prepare for typical reactions when engaged in conflict
• Provide tools and models to keep conversations positive and on track
• Recognize conflict as an opportunity to improve relationships and collaborate
Brief Q&A to follow. A replay of this webinar will be made available
Note: This session is eligible for 1 SHRM PDC. Attendees can email INFO@kmahr.com to receive the credit.
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*While the Chamber will continue to provide virtual events FREE of charge, we are offering attendees the opportunity to make voluntary contributions for our Signature Events during registration. These donations will help provide the Chamber with the resources needed to best support our members and community as we all continue to navigate these challenging times.
Since 2018, Eaton Peabody has been the exclusive partner/sponsor of Growth Basics for Business. Along with the Chamber, they see the value of providing resources and training to Maine's businesses and organizations.
Kim Anania, President and CEO
Kim founded KMA Consulting LLC in 2007 to provide businesses with practical HR advice and guidance, helping them to eliminate areas of risk.
Her distinguished career with New England-based companies has covered all aspects of Human Resources and organizational development. Kim has supported, managed, and led company-wide initiatives such as human resource information systems conversions, federal and state compliance, benefit management, recruiting, retention, safety, workers compensation, employee relations, coaching, and training.
Kim earned a certificate in Organizational Development through the National Training Labs in Alexandria, Virginia, and a Bachelor of Arts in History and American Studies from Muhlenberg College in Allentown, Pennsylvania. She is also a member of the Society for Human Resource Management.
Debby Olken, Business Development Director
Debby is an experienced human resources professional. For nearly 20 years, she worked as HR director for two complex organizations (the Maine Judicial Branch and the Maine State Legislature), and as a KMA consultant, she has worked with a variety of small and medium-sized businesses.
As KMA’s Business Development Manager, Debby meets regularly with prospective clients to understand their HR needs and explore how best KMA can provide immediate assistance and solutions, and establish long-terms partnerships in all things HR. She also works closely with strategic business partners to ensure that KMA clients have broad access to the variety of professional business services that they may require.
Debby earned her SPHR (Senior Professional in Human Resources) and her SHRM-SCP (Society for Human Resources Management Senior Certified Professional) designations and served on the Board of the Human Resources Association of Southern Maine. She holds a BA in History and Political Science from Indiana University, a Masters an MS in Judicial Administration from the University of Denver, and a Certification in Mediation from the University of Southern Maine.
Jul 01, 2025
Jul 25, 20259:30 AM - 5:00 PM
Jul 25, 20256:00 PM - 9:00 PM
Jul 25, 20255:30 PM - 8:00 PM
Jul 28, 20259:00 AM - 5:00 PM
Aug 01, 20255:30 PM - 8:00 PM